Terms of Service for Viamente LLC

Effective Date: March 10, 2026

Last Updated: August 16, 2026

Introduction

Welcome to Viamente. These Terms of Service ("Terms") constitute a legal agreement between you and Viamente LLC ("Viamente," "we," "us," or "our") governing your access to and use of the Viamente mobile application (the "App"), website, and related services (collectively, the "Services").

Please read these Terms carefully before using the Services. By creating an account, accessing, or using the Services, you agree to be bound by these Terms. You also agree that we may send you communications relating to the Services by electronic means, including service messages, notifications, updates and changes to these Terms or our Privacy Policy. If you do not agree to these Terms, you must not use the Services.

Viamente is operated by Viamente LLC, a limited liability company licensed and registered with the Sharjah Media City Free Zone Authority (Shams) under commercial licence number 2644754.01, with its registered office at Shams Business Centre, Al Messaned, Al Bataeh, Sharjah, United Arab Emirates.

Nature of the Services

It is important that you understand what Viamente is, and what it is not.

Viamente is an educational and emotional wellness platform. We publish educational content about mental health and wellbeing, and we provide self-guided tools that let you record and reflect on how you are feeling. That is the whole of what we do.

Viamente is not a healthcare provider, a clinic, a telehealth service or a therapy platform. We do not provide, arrange, broker, host or facilitate any consultation, therapy session, assessment, diagnosis or treatment of any kind, whether directly or through any third party.

Some of our educational content is presented by mental health professionals whom we commission as content contributors. Their appearance in the Services is editorial. It is not an offer of clinical services through Viamente, and it does not create any relationship between you and them. Section 5 explains this in full, and you should read it before contacting any contributor.

Important Disclaimers

Not for Medical Emergencies

THE SERVICES ARE NOT INTENDED FOR USE IN A MEDICAL OR MENTAL HEALTH EMERGENCY. IF YOU ARE EXPERIENCING A CRISIS, HAVING THOUGHTS OF SUICIDE OR SELF-HARM, OR ARE IN IMMEDIATE DANGER:

UAE/Middle East: Contact local emergency services immediately or go to the nearest emergency room
Worldwide: Contact your local crisis hotline or emergency services
Do not attempt to access emergency care through the Services

No monitoring of what you write

Nobody at Viamente reads your journal entries, mood logs or reflections, and nothing you write in the app is monitored, reviewed or flagged. If you record something indicating that you are in danger, no alert is generated and no one will be notified. You must not rely on the Services to summon help or to bring your situation to anyone's attention.

If you need help, contact the emergency services or a crisis line directly.

Not a Substitute for Professional Medical Care

Viamente is a wellness and educational platform, not a healthcare provider. The Services provide emotional wellness tools, self-help resources, and mental health education. The Services do not provide medical advice, diagnosis, or treatment, and are not a substitute for professional medical or mental health care (such as without limitation, psychology, psychiatry, psychotherapy, nursing or any other healthcare profession).

You should always:

Consult a qualified healthcare professional for medical conditions or concerns
Seek professional help for serious mental health conditions
Continue any prescribed treatment under professional supervision
Not delay seeking professional care based on information from the Services

Definitions

For the purposes of these Terms of Use, the following terms shall have the meanings set out below:

“Viamente”, “Viamente LLC”, “we”, “us”, or “our” Means Viamente LLC, a limited liability company licensed and registered with the Sharjah Media City Free Zone Authority (Shams), United Arab Emirates, together with its affiliates, successors, and permitted assigns. References to “Viamente” and “Viamente LLC” are used interchangeably.
“App” or “Viamente App” Means the Viamente mobile application, web application, and any related software, content, features, tools, or services provided or made available by Viamente.
“Services” Means all services, features, content, tools, and functionalities provided through or in connection with the App or our websites, including educational content on mental health and emotional wellbeing, self-guided reflection and mood-tracking tools, and the Specialist Directory. The Services do not include, and Viamente does not provide, any clinical, diagnostic, therapeutic or medical service.
“User”, “you”, or “your” Means any individual who accesses, downloads, installs, registers for, or uses the App or Services, whether on their own behalf or on behalf of another person or entity.
“Account” Means the user profile and credentials created by or for you to access and use certain features of the App or Services.
“Content” Means all information, text, graphics, images, audio, video, data, software, code, and other materials available through the App or Services, including both User Content and Viamente Content.
“User Content” Means any content, data, or information that you submit, upload, input, store, or otherwise make available through the App or Services, including mood logs, journal entries, reflections, goals, feedback, and other personal information.
“Viamente Content” Means any content created or provided by Viamente, including educational materials, exercises, prompts, assessments, recommendations, designs, layouts, and software elements of the App.
“Third-Party Services” Means any websites, applications, products, services, content, or resources that are operated or provided by parties other than Viamente and that may be linked to, embedded in, or integrated with the App or Services.

"Specialist" means a mental health or wellbeing professional whom Viamente has commissioned to produce educational content for the Services and who is listed in the Specialist Directory.

"Specialist Directory" means the directory of Specialists made available within the Services, together with the biographical and contact information published in it.

"Specialist Content" means educational video and other content produced by a Specialist and commissioned by, and owned by, Viamente. Specialist Content forms part of the Viamente Content.

"Specialist Agreement" means the separate written agreement between Viamente and each Specialist governing the production, licensing and publication of Specialist Content.

“Terms” or “Terms of Use” Means this Terms of Use agreement, together with any documents or policies expressly incorporated by reference (such as the Privacy Policy), as amended from time to time.

1. Acceptance of Terms

1.1 Agreement to Terms

By accessing or using the Services, you represent and warrant that:

You are at least 18 years of age (or the age of majority in your jurisdiction)
You are legally capable of entering into binding contracts
You have read, understood, and agree to be bound by these Terms
Your use of the Services does not violate any applicable law or regulation
All information you provide is truthful, accurate, and complete

1.2 Additional Terms

Your use of the Services is also governed by:

Our Privacy Policy (available at www.viamenteapp.com), which explains how we collect, use, and protect your personal information
Any additional terms presented to you within the App for specific features or services

These documents are incorporated into these Terms by reference. Where additional terms conflict with these Terms, these Terms will prevail unless the additional terms expressly state that they override these Terms for that specific feature or service. In the event of any conflict between these Terms and the Privacy Policy as to how we handle your personal data, the Privacy Policy will prevail.

1.3 Changes to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by:

Posting an updated version within the App with a new "Last Updated" date
Sending you an email notification (where appropriate)
Displaying an in-app notification requiring your acceptance

We will give you at least 30 days' notice of any change that materially reduces your rights or increases your obligations, and that change will not take effect until the notice period has expired. Your continued use of the Services after that date constitutes your acceptance of the modified Terms. If you do not agree, you may stop using the Services and close your account, and we will refund any subscription fees you have paid for the unexpired part of your then-current billing period.

2. Account Registration and Security

2.1 Account Creation

To access certain features of the Services, you must create an account by providing:

Your name
Email address
Password
Date of birth
Other information as specified during registration

2.2 Account Responsibilities

You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorized access or security breach
Ensuring your account information remains accurate and up-to-date

You may not:

Share your account credentials with others
Create multiple accounts for yourself
Allow others to use your account
Sell, transfer, or assign your account to any other person or entity

3. The Specialist Directory

3.1 What the Specialist Directory is

The Specialist Directory lists the mental health professionals who present educational content within the Services. For each Specialist we may publish a biography, professional background, areas of interest and an email address.

The Specialist Directory is provided for information only. It is not a booking service, a referral service, a matching service or a clinical service. Viamente does not arrange, facilitate, host, supervise or take part in any contact, appointment, consultation or session between you and any Specialist.

3.2 No relationship with Viamente

If you choose to contact a Specialist, you do so independently and outside the Services. Any resulting engagement is a direct contractual relationship between you and that Specialist, on whatever terms the two of you agree. Viamente is not a party to it, receives no fee, commission or referral payment in connection with it, and has no liability arising from it.

Specialists are independent contractors engaged to produce educational content. They are not our employees, partners or agents, and they have no authority to bind us or to act on our behalf. Nothing a Specialist says to you, whether in Specialist Content or in any communication with you, is said on behalf of Viamente.

3.3 Verification and your own enquiries

Before listing a Specialist we require them to provide a copy of their professional licence, and we check that a recognised regulatory board has vetted and approved their qualifications. That review is carried out by qualified psychologists within our team.

Those checks are carried out at the time of listing and are not repeated. Because we do not provide therapy, we do not require a Specialist to hold a current practising licence in order to remain listed, and we do not monitor whether any licence, registration or credential remains valid. A Specialist's listing therefore describes the qualifications a regulatory board has approved. It is not a statement that they are currently licensed or permitted to practise anywhere.

You are responsible for satisfying yourself, before engaging any Specialist, that they are appropriately qualified, licensed and regulated in your jurisdiction and that they are suitable for your needs. We recommend that you verify their registration directly with the relevant professional regulator.

3.4 No endorsement

Listing a Specialist is not a recommendation, endorsement, or warranty of their competence, character, availability or fitness for any purpose. The order in which Specialists appear does not indicate any ranking of quality or suitability.

3.5 Use of Specialist contact details

The contact details published in the Specialist Directory are made available so that you can make a personal enquiry. You must not use them for any other purpose. In particular, you must not collect, scrape, copy, compile, republish or transfer those details, use them for marketing or recruitment, or use them to send unsolicited communications.

3.6 Concerns about a Specialist

If you have a concern about a Specialist or their content, please tell us at legal@viamenteapp.com. We will review your report and may remove or suspend any listing or content at our discretion. Removal is not a determination of any complaint, and it does not affect any rights you may have against the Specialist.

2.3 Age Requirements

The Services are intended for individuals 18 years of age or older (or the age of majority in your jurisdiction). We do not knowingly collect information from or provide Services to individuals under the minimum age. We ask for your date of birth at registration and rely on the accuracy of the information you give us. If we become aware that a user is under the minimum age, we will suspend the account, terminate it and delete the associated data in accordance with applicable law and our Privacy Policy.

3. Subscriptions and Payments

3.1 Service Plans

Viamente currently offers:

A free plan giving limited access to the content library and daily insights
A seven-day free trial of the paid plans
Paid subscription plans, charged monthly or annually. Current prices are shown in the App before you subscribe

Specific features, pricing, and availability are described within the App and on our website.

3.2 Free Trials

We offer a seven-day free trial of our paid plans. Free trials:

Are available only once per user
Automatically convert to a paid subscription at the end of the trial period unless you cancel before conversion We will tell you, before the trial starts, the date on which the trial ends and the date on which you will first be charged.
May require you to provide payment information at the time of sign-up
Can be canceled at any time during the trial period without charge

We reserve the right to determine eligibility for free trials and to modify or discontinue trial offers at any time.

3.3 Subscription Terms

Auto-Renewal

Paid subscriptions automatically renew at the end of each billing cycle (monthly or annual) unless you cancel before the renewal date. By subscribing, you authorize us to charge your payment method:

On the date you initiate your subscription
Automatically on each renewal date thereafter Before you subscribe we will tell you, clearly and before you commit, the length of the billing period, the price payable, the date of the first charge and the fact that the subscription renews automatically until cancelled. We will also send you a reminder before an annual subscription renews. You may cancel at any time, and cancellation takes effect at the end of the period you have already paid for.
For all applicable fees and taxes

Subscription Fees

Subscription fees are charged in advance for each billing period. Fees are non-refundable except as required by law (including the UAE Consumer Protection Law and its implementing regulations, and any equivalent mandatory consumer protection law that applies to you) or as expressly stated in these Terms. Nothing in these Terms affects your statutory rights.

Price Changes

We reserve the right to change subscription fees at any time. Price changes for existing subscribers will take effect at the start of the next billing cycle following notice to you. We will provide at least 30 days' advance notice of any price increase, and you may cancel before it takes effect. If you do not cancel, the new price applies from the start of the next billing cycle.

3.4 Payment Methods

You may pay for subscriptions using:

Credit or debit card, processed by our payment provider Geidea
Apple Pay or Google Pay, which are also processed by Geidea as card transactions
Other payment methods we may make available

You agree to provide accurate and complete payment information and to update it promptly if it changes.

Third-Party Payment Processors

Payments are processed by Geidea. We do not receive or store your full card number. Your use of Geidea's services is subject to its own terms and privacy policy.

3.5 Cancellation and Refunds

Canceling Your Subscription

You may cancel your subscription at any time by:

Accessing account settings within the App
Contacting our support team at support@viamenteapp.com Cancellation prevents future charges but does not provide a refund for the current billing period. You will continue to have access to premium features until the end of the paid period.

Refund Policy

We do not offer refunds. A seven-day free trial is available so that you can decide whether the Services suit you before you are charged. We will provide a refund only:

Where required by applicable law, including the UAE Consumer Protection Law and any equivalent mandatory consumer protection law that applies to you
If there is a technical issue preventing you from accessing the Services
At our sole discretion in exceptional circumstances

To request a refund, contact support@viamenteapp.com with details of your request. Refund requests are evaluated on a case-by-case basis.

3.6 Live Q&A sessions

Some paid plans include invitations to live question-and-answer sessions presented by contributors.

These sessions are general educational discussions. They are not consultations, assessments or therapy, no clinical relationship is created by taking part, and nothing said in a session is advice about your individual circumstances. Do not share personal health information during a session. Anything you choose to say may be heard by every other participant, and we cannot control what other participants do with it.

Sessions may be recorded. We will tell you before a session is recorded, and you may attend without appearing on camera or asking a question. We may cancel, reschedule or change the presenter of any session.

3.7 Access codes and referrals

We may issue access codes giving free or discounted access, and we may let you refer another person in exchange for a period of free access. Access codes and referral rewards have no cash value, cannot be exchanged for money, are for personal use only, and may not be sold, published or shared in bulk. We may withdraw or cancel any code or reward that we reasonably believe has been obtained or used improperly, including through self-referral or the creation of multiple accounts.

4. Permitted Use of the Services

4.1 License Grant

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for your personal, non-commercial use.

4.2 Restrictions

You agree not to:

Use the Services for any illegal, harmful, or fraudulent purpose
Violate any applicable laws or regulations
Infringe the intellectual property rights of Viamente or any third party
Reverse engineer, decompile, disassemble, or attempt to derive the source code of the App
Modify, adapt, translate, or create derivative works of the Services
Remove, obscure, or alter any copyright, trademark, or proprietary rights notices
Use automated tools (bots, scrapers, crawlers) to access or extract data from the Services
Use the Services to train machine learning models, large language models, or artificial intelligence systems without our express written consent
Interfere with or disrupt the integrity or performance of the Services or their underlying infrastructure
Attempt to gain unauthorized access to any part of the Services, other user accounts, or our systems
Upload or transmit viruses, malware, or other harmful code
Harass, abuse, threaten, or harm other users
Impersonate any person or entity or misrepresent your affiliation with any person or entity
Collect personal information about other users without their consent
Use the Services to send spam, unsolicited messages, or promotional content
Share, sell, rent, or sublicense your account or access to the Services
Collect, scrape, harvest or compile the contact details of Specialists, or use them for any purpose other than making a personal enquiry
Contact a Specialist for any purpose that is abusive, harassing, threatening, misleading or commercial in nature
Represent to any person that you are engaging a Specialist through, or with the involvement of, Viamente

4.3 User Content

You may have the opportunity to create, upload, or submit content within the Services, such as journal entries, mood logs, or other personal reflections ("User Content").

You retain ownership of your User Content. By submitting User Content, you grant us a limited, non-exclusive, royalty-free, revocable licence to use, store, process and display your User Content, for as long as we hold it under our Privacy Policy and solely for the purpose of:

What you should not record

Viamente is a self-reflection tool, not a medical record. You must not enter into the Services, including in journal entries and any other free-text field, any of the following:

Diagnoses, symptoms, clinical assessments, or anything taken from a medical or therapy record
Medication, prescriptions, dosages or treatment plans
Details of any treatment you are receiving or the name of any clinician treating you
Information about your sex life or sexual orientation
Your racial or ethnic origin, religious or philosophical beliefs, political opinions or trade union membership
Emirates ID, passport or other government identification numbers, or financial account details
Information about another identifiable person which that person would not want recorded

Writing about how you feel is what the app is for. What we ask you to leave out is the clinical and identifying detail. We do not need it in order to provide the Services, and keeping it out of Viamente protects you.

We do not read, review or monitor what you write, so we cannot check whether you have followed this and we cannot remove information you have chosen to record. You can delete any entry, and your whole account, at any time.

Providing the Services to you
Improving the Services through anonymized, aggregated analysis (with your consent)
Complying with legal obligations

We do not claim ownership of your User Content, and we will not share your identifiable User Content with third parties except as described in our Privacy Policy or with your explicit consent.

You represent and warrant that:

You own or have the necessary rights to submit your User Content
Your User Content does not violate any third-party rights or applicable laws
Your User Content is not illegal, defamatory, obscene, harassing, or otherwise objectionable

We reserve the right to remove any User Content that violates these Terms or that we deem inappropriate, at our sole discretion.

5. Intellectual Property Rights

5.1 Ownership

The Services, including all content, features, functionality, software, text, graphics, logos, images, audio, video, and other materials (collectively, "Content"), are owned by Viamente LLC or our licensors and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

5.2 Trademarks

"Viamente," the Viamente logo, and other marks used in connection with the Services are trade marks of Viamente LLC, whether registered or unregistered. You may not use these marks without our prior written permission. Viamente has no registered trade marks at present.

5.3 Limited License

Nothing in these Terms transfers any ownership or intellectual property rights to you. Your license to use the Services is limited to the rights expressly granted in these Terms.

Specialist Content is commissioned and owned by Viamente under the Specialist Agreement. Nothing in these Terms grants you any right to copy, download, record, redistribute or make any commercial use of Specialist Content.

6. Disclaimers and Assumption of Risk

6.1 "As Is" and "As Available" Basis

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

To the fullest extent permitted by law, we disclaim all warranties, including but not limited to:

Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
Warranties that the Services will be uninterrupted, error-free, secure, or free of viruses or harmful components
Warranties regarding the accuracy, reliability, completeness, or timeliness of Content
Warranties that the Services will meet your requirements or expectations

6.2 No Medical Advice or Treatment

Viamente is not a healthcare provider and does not provide medical advice, diagnosis, or treatment. The Services are designed to provide:

Emotional wellness tools and self-help resources
Educational information about mental health and wellbeing
Tools for tracking mood, emotions, and personal reflections

The information and tools provided through the Services:

Are for informational and educational purposes only
Are not a substitute for professional medical or mental health care
Should not be used to diagnose or treat any medical or mental health condition
Do not establish a doctor-patient or therapist-client relationship
Do not establish any relationship of any kind between you and any Specialist listed in the Specialist Directory

You acknowledge and agree that:

You are solely responsible for your health and wellbeing decisions
You will consult qualified healthcare professionals for medical conditions, mental health concerns, or before making changes to treatment plans
You will not delay seeking professional medical care or disregard medical advice based on information from the Services
Use of the Services does not guarantee any particular outcome or improvement in your condition

6.3 Mental Health Risks and Assumption of Risk

You understand and acknowledge that:

Self-reflection, mindfulness exercises, and mental health education may, in rare cases, trigger uncomfortable emotions or worsen certain mental health conditions
The Services are not appropriate for individuals experiencing severe mental health crises, suicidal ideation, or serious psychiatric conditions requiring immediate professional intervention
You assume all risks associated with your use of the Services

If you experience distress, worsening symptoms, or concerning thoughts while using the Services, stop using them immediately and seek professional help.

6.4 Artificial Intelligence Features

The Services do not currently use artificial intelligence. We do not analyse what you write by automated means, and we do not use your content to train any AI model. If we introduce any AI feature, we will identify it clearly in the Services and update these Terms, and the following will apply to it.

6.5 Third-Party Content and Links

The Services may contain links to third-party websites, resources, or services. We do not control, endorse, or assume responsibility for any third-party content. Your interactions with third parties are solely between you and the third party. You acknowledge and agree that we are not liable for any loss or damage resulting from third-party content or services.

This section applies equally to any Specialist you contact and to any service they provide to you. Your dealings with a Specialist are solely between you and them, and we are not liable for any loss, damage, injury or distress arising from those dealings, from any advice or service they provide, or from any act or omission on their part.

7. Limitation of Liability

7.1 No Liability for Indirect Damages

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VIAMENTE, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES, INCLUDING BUT NOT LIMITED TO:

Loss of profits, revenue, data, or business opportunities
Personal injury or emotional distress
Loss of goodwill or reputation
Cost of substitute services
Any other intangible losses

This limitation applies regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.

7.3 Liability we do not exclude

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, or for any other liability that cannot lawfully be excluded or limited.

7.2 Aggregate Liability Cap

TO THE FULLEST EXTENT PERMITTED BY LAW, VIAMENTE'S TOTAL AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL, SUBJECT TO CLAUSE 7.3, NOT EXCEED THE GREATER OF:

The total amount you paid to Viamente LLC in the 12 months preceding the claim, or
USD $1,000

7.3 Jurisdictional Exceptions

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages. In such jurisdictions, our liability will be limited to the fullest extent permitted by applicable law.

8. Indemnification

You agree to indemnify, defend, and hold harmless Viamente LLC, its affiliates, and their respective officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or related to:

Your use or misuse of the Services
Your violation of these Terms
Your violation of any applicable law or regulation
Your violation of any third-party rights, including intellectual property, privacy, or other proprietary rights
Your User Content
Any negligent or wrongful conduct by you

We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, in which case you will cooperate with us in asserting any available defenses.

If you are a consumer, this indemnity applies only to the extent permitted by the mandatory consumer protection law that applies to you, and only in respect of loss caused by your own breach, negligence or wrongful conduct.

9. Termination and Suspension

9.1 Termination by You

You may terminate your account and stop using the Services at any time by:

Deleting your account through the App settings
Contacting support@viamenteapp.com

Upon termination, your access to the Services will cease, and your data will be handled in accordance with our Privacy Policy.

9.2 Termination or Suspension by Us

We reserve the right to suspend or terminate your access to the Services, with or without notice, if:

You violate these Terms or any applicable law
You engage in fraudulent, abusive, or harmful activity
Your account poses a security risk
We are required to do so by law or legal process
We discontinue the Services or certain features

We may also suspend access for non-payment of fees.

9.3 Effect of Termination

Upon termination:

Your license to use the Services immediately terminates
You must cease all use of the Services
You will be refunded the unexpired portion of any prepaid fees if we terminate or suspend your account other than for your breach of these Terms, and otherwise will not be entitled to a refund of prepaid fees except as required by law
We may delete your account and User Content in accordance with our Privacy Policy and data retention practices
Sections of these Terms that by their nature should survive termination (including disclaimers, limitations of liability, indemnification, and dispute resolution) will continue to apply

10. Dispute Resolution and Governing Law

10.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first contact us at legal@viamenteapp.com to attempt to resolve the dispute informally. We will attempt to resolve disputes in good faith within 30 days.

10.2 Arbitration (If Applicable)

Arbitration and Governing Law (Dubai)

1. Governing Law These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Terms or the Services, shall be governed by and construed in accordance with the federal laws of the United Arab Emirates as applied in the Emirate of Sharjah.
2. Agreement to ArbitrateIf you are using the Services in the course of a business, trade or profession, you and Viamente agree that any dispute, controversy or claim arising out of or relating to these Terms or your use of the Services shall be finally resolved by binding arbitration, rather than in court, except as expressly provided below. If you are a consumer, this arbitration agreement does not apply to you, and clause 10.3 governs instead.
3. Arbitration Seat, Rules, and Language
The seat (legal place) of arbitration shall be Dubai, United Arab Emirates.
The arbitration shall be conducted under the rules of the Dubai International Arbitration Centre (DIAC) in force at the time of the filing of the claim, which are deemed incorporated by reference into this clause.
The tribunal shall consist of one arbitrator, appointed in accordance with the DIAC rules, unless the amount in dispute or the complexity of the case reasonably requires three arbitrators.
The language of the arbitration shall be English.
4. Scope of Arbitrable Disputes The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, including any claim that all or any part of these Terms is void or voidable, to the maximum extent permitted by applicable law.
5. Exception – Injunctive and Equitable Relief Nothing in this clause shall prevent either party from seeking urgent or interim injunctive, conservatory, or equitable relief in any court of competent jurisdiction in Dubai, including for the protection of confidential information or intellectual property rights.
6. Consolidation and Joinder To the extent permitted by the applicable arbitration rules, the arbitrator may consolidate related claims or allow the joinder of additional parties where doing so is necessary for the fair and efficient resolution of disputes, provided that such consolidation or joinder does not materially prejudice any party.
7. Costs and Fees The allocation of arbitration costs and the arbitrator’s fees shall be determined by the arbitrator in the final award, taking into account the relative success of the parties and any conduct that has unnecessarily increased the costs of the proceedings.
8. No Class or Representative Actions To the fullest extent permitted by applicable law, disputes shall be brought and resolved only in an individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator shall not have authority to conduct any class, collective, or representative proceeding.
9. Final and Binding Award The arbitrator’s award shall be final and binding on the parties and may be entered and enforced in any court of competent jurisdiction, including the courts of Dubai.
10. Consumer-Specific Mandatory Rights If you are a consumer and mandatory consumer protection laws in your country of residence give you the right to bring certain claims in your local courts, this clause shall not be interpreted to deprive you of those mandatory rights. In all other cases, this arbitration agreement shall apply to the maximum extent permitted by law.

10.3 Jurisdiction and Venue

If arbitration does not apply or is not enforceable, you agree that any legal action or proceeding arising out of or related to these Terms or the Services shall be brought exclusively in the courts of Sharjah, United Arab Emirates, and you consent to the personal jurisdiction of those courts. If you are a consumer, nothing in this clause deprives you of the right to bring proceedings in the courts of your place of residence where mandatory law gives you that right.

10.4 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY LAW, AND ONLY WHERE THE LAW APPLICABLE TO YOU RECOGNISES CLASS, CONSOLIDATED OR REPRESENTATIVE PROCEEDINGS, YOU AND VIAMENTE AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

11. General Provisions

11.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional terms applicable to specific features, constitute the entire agreement between you and Viamente regarding the Services and supersede all prior agreements, understandings, and communications.

11.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

11.3 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Viamente.

11.4 Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. We may assign or transfer these Terms, in whole or in part, at any time on notice to you (for example, in connection with a merger, acquisition or sale of assets), provided that the assignee assumes our obligations under these Terms and our Privacy Policy.

11.5 Force Majeure

We will not be liable for any delay or failure to perform our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, governmental actions, or failures of third-party services or infrastructure.

11.6 Notice

We may provide notices to you by email (to the address associated with your account), through in-app notifications, or by posting on our website. Notices sent by email are deemed received on the next business day after sending, and notices posted in the App or on our website are deemed received when you next access the Services. You may provide notices to us at:

Email: legal@viamenteapp.com

Subject: Attn: Legal Department

11.7 Export Compliance

You agree to comply with all applicable export and import laws and regulations. You represent that you are not located in a country subject to comprehensive sanctions or embargoes and are not on any government list of prohibited or restricted parties.

11.9 Complaints

If you are unhappy with the Services, please contact us at support@viamenteapp.com. We will acknowledge your complaint within five business days and aim to resolve it within 30 days.

11.10 No third party rights

No person other than you and Viamente has any right to enforce these Terms.

11.8 Language

These Terms are prepared in English. If we provide a translated version, the English version will prevail in case of any inconsistency or dispute, except that in any proceedings before the courts of the United Arab Emirates the Arabic version will prevail to the extent required by law. An Arabic version of these Terms will be published before the GCC rollout.

12. Contact Information

If you have questions, concerns, or feedback about these Terms or the Services, please contact us:

General Inquiries: support@viamenteapp.com

Legal Matters: legal@viamenteapp.com

Website: www.viamenteapp.com

Mailing Address:

Viamente LLC Shams Business Center, Sharjah Media City Free Zone

Sharjah, United Arab Emirates

Your Acknowledgment

BY USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, YOU MUST NOT ACCESS OR USE THE SERVICES.

Thank you for choosing Viamente to support your emotional wellness journey.

End of Terms of Service